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FAQs
What is the Rehla Travel and Tourism app?
The Rehla Travel and Tourism app is your comprehensive travel companion, offering flight bookings, hotel reservations, travel packages, and a unique AI assistant to help you plan and manage your trips seamlessly.
How do I create an account?
To create an account, download the Rehla Travel and Tourism app from the App Store or Google Play, open the app, and follow the on-screen instructions to sign up with your email address or social media accounts.
What payment methods are accepted?
We accept major credit and debit cards, and other local payment methods depending on your country of residence.
How can I book a flight?
To book a flight, open the app, enter your departure and destination cities, select your travel dates, and choose from the available flight options. Follow the prompts to complete your booking.
How can I book a hotel?
Navigate to the “Hotels” section of the app, enter your destination, travel dates, and the number of guests. Browse through the available options and select your preferred hotel. Follow the instructions to complete your reservation.
Are the travel packages customizable?
Yes, our travel packages are customizable. You can select your preferred flights, accommodations, and add-on activities to tailor your package according to your needs and preferences.
Is my booking confirmed immediately?
Most bookings are confirmed instantly. However, some bookings may require additional time for confirmation. You will receive an email notification once your booking is confirmed.
Can I cancel or modify my booking?
Yes, you can cancel or modify your booking through the app. Please refer to our cancellation and modification policies for specific terms and conditions. Note that some bookings may be non-refundable.
How can I contact customer support?
You can contact our customer support team via the app by navigating to the “Support” section. You can also reach us via email at info@rehlatourism.com or call our customer service hotline.
What is the non-refundable clause?
Our non-refundable clause means that certain bookings, particularly promotional and discounted offers, cannot be canceled or refunded once confirmed. Please review the terms and conditions carefully before making such bookings.
How does the AI assistant help me?
Our AI assistant provides personalized travel recommendations, helps you manage your bookings, sends reminders for check-ins and flight schedules, and offers 24/7 assistance for any travel-related queries.
How do I know my personal information is secure?
We prioritize your privacy and security. The Rehla Travel and Tourism app uses advanced encryption technologies to protect your personal information. For more details, please refer to our Privacy Policy.
Can I earn rewards or points?
Yes, we offer a rewards program where you can earn points for every booking made through the app. These points can be redeemed for discounts on future bookings. Check the “Rewards” section in the app for more information.
How can I stay updated with travel advisories?
Our app provides real-time travel advisories and updates. You can also enable notifications to receive the latest travel alerts and advisories directly on your device.