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FAQs
What is the Rehla Travel and Tourism app?
The Rehla Travel and Tourism app is your comprehensive travel companion, offering flight bookings, hotel reservations, travel packages, and a unique AI assistant to help you plan and manage your trips seamlessly.
How do I create an account?
To create an account, download the Rehla Travel and Tourism app from the App Store or Google Play, open the app, and follow the on-screen instructions to sign up with your email address or social media accounts.
What payment methods are accepted?
We accept major credit and debit cards, and other local payment methods depending on your country of residence.
How can I book a flight?
To book a flight, open the app, enter your departure and destination cities, select your travel dates, and choose from the available flight options. Follow the prompts to complete your booking.
How can I book a hotel?
Navigate to the “Hotels” section of the app, enter your destination, travel dates, and the number of guests. Browse through the available options and select your preferred hotel. Follow the instructions to complete your reservation.
Are the travel packages customizable?
Yes, our travel packages are customizable. You can select your preferred flights, accommodations, and add-on activities to tailor your package according to your needs and preferences.
Is my booking confirmed immediately?
Most bookings are confirmed instantly. However, some bookings may require additional time for confirmation. You will receive an email notification once your booking is confirmed.
Can I cancel or modify my booking?
Yes, you can cancel or modify your booking through the app. Please refer to our cancellation and modification policies for specific terms and conditions. Note that some bookings may be non-refundable.
How can I contact customer support?
You can contact our customer support team via the app by navigating to the “Support” section. You can also reach us via email at info@rehlatourism.com or call our customer service hotline.
What is the non-refundable clause?
Our non-refundable clause means that certain bookings, particularly promotional and discounted offers, cannot be canceled or refunded once confirmed. Please review the terms and conditions carefully before making such bookings.
How does the AI assistant help me?
Our AI assistant provides personalized travel recommendations, helps you manage your bookings, sends reminders for check-ins and flight schedules, and offers 24/7 assistance for any travel-related queries.
How do I know my personal information is secure?
We prioritize your privacy and security. The Rehla Travel and Tourism app uses advanced encryption technologies to protect your personal information. For more details, please refer to our Privacy Policy.
Can I earn rewards or points?
Yes, we offer a rewards program where you can earn points for every booking made through the app. These points can be redeemed for discounts on future bookings. Check the “Rewards” section in the app for more information.
How can I stay updated with travel advisories?
Our app provides real-time travel advisories and updates. You can also enable notifications to receive the latest travel alerts and advisories directly on your device.
Terms & Conditions
General Conditions
The booking and use of this hotel reservation are subject to the following terms and conditions. By making this reservation, you agree to these terms and conditions.
This reservation confirmation is non-transferable and must be presented at the time of check-in.
This reservation is valid only for the dates specified and is non-refundable unless otherwise stated.
Reservation Validity
This reservation is valid only for the specified hotel, dates, and room type mentioned.
Any changes to the reservation must be made in accordance with our change policy and may be subject to additional fees.
Non-Refundable Policy
All reservations are final and non-refundable.
In the event of a no-show, the reservation is forfeited, and no refund will be provided.
Check-in and Check-out
Check-in time is 3 PM and check-out time is 12 PM. Early check-in or late check-out requests are subject to availability and may incur additional charges.
A valid photo ID and the reservation confirmation must be presented at check-in.
Room Occupancy
The room rate is based on the number of guests specified in the reservation. Any additional guests must be declared at the time of check-in and may incur extra charges.
The maximum occupancy for each room type is determined by the hotel’s policy.
Changes and Cancellations
Any changes to your booking must be made through Rehla Travel and Tourism and may be subject to fees and rate differences.
Cancellations must be made at least 2 days prior to the check-in date to avoid penalty fees. Cancellations made after this period will incur a full charge.
Hotel Policies
Guests must comply with all hotel policies, including but not limited to, no-smoking policies, pet policies, and behavior policies. Violation of these policies may result in additional charges or eviction without refund.
Any damages to the hotel property caused by the guest will be charged to the guest’s account.
Health and Safety
Guests are required to comply with all health and safety regulations, including those related to COVID-19, as stipulated by the hotel and local authorities.
Rehla Travel and Tourism is not responsible for any costs incurred due to health and safety violations or requirements.
Liability
Rehla Travel and Tourism acts as an intermediary between guests and hotels. We are not responsible for any direct or indirect damages, losses, or expenses incurred as a result of hotel stay disruptions beyond our control.
Our liability is limited to the price of the reservation made through Rehla Travel and Tourism.
Customer Service
For assistance with your booking or any travel-related queries, please contact our customer service team at info@rehlatourism.com.
Governing Law
These terms and conditions are governed by International Laws. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of UAE.
Contact Information
Rehla Travel and Tourism
Business Gold Building
info@rehlatourism.com
By purchasing and using this Hotel Voucher, you acknowledge and accept these terms and conditions. Thank you for choosing Rehla Travel and Tourism for your travel needs.